• Latest
  • Trending
  • All
  • News
  • Lifestyle
IBM Turns to WalkMe to Boost New Technology Adoption thumbnail

IBM Turns to WalkMe to Boost New Technology Adoption

September 23, 2020
New York State Young Republicans put in timeout after racist messages exposed thumbnail

New York State Young Republicans put in timeout after racist messages exposed

October 19, 2025
It’s the Governor vs. the Oysterman, and Democrats’ Pick Will Tell Us a Lot About the Party’s Future thumbnail

It’s the Governor vs. the Oysterman, and Democrats’ Pick Will Tell Us a Lot About the Party’s Future

October 17, 2025
Our offense vs. their defense: Chicago Bears thumbnail

Our offense vs. their defense: Chicago Bears

October 16, 2025
Healey slams shutdown: ‘Washington needs to get back to work.’ thumbnail

Healey slams shutdown: ‘Washington needs to get back to work.’

October 16, 2025
Ayanna Pressley’s Stolen Land Whining: Gripes on Indigenous Day, Keeps Martha’s Vineyard Mansion thumbnail

Ayanna Pressley’s Stolen Land Whining: Gripes on Indigenous Day, Keeps Martha’s Vineyard Mansion

October 16, 2025
Julian Edelman Reveals Locker Room Truth on Deflategate as Tom Brady Gets Compared to Caitlin Clark thumbnail

Julian Edelman Reveals Locker Room Truth on Deflategate as Tom Brady Gets Compared to Caitlin Clark

October 15, 2025
Who was the Saints’ breakout player vs. the Patriots? thumbnail

Who was the Saints’ breakout player vs. the Patriots?

October 15, 2025
The Good, the Bad and the Ugly from the Saints loss to the Patriots thumbnail

The Good, the Bad and the Ugly from the Saints loss to the Patriots

October 15, 2025
Inside Massachusetts’ $247mln crypto ATM scam: ‘Nearly impossible to investigate’ thumbnail

Inside Massachusetts’ $247mln crypto ATM scam: ‘Nearly impossible to investigate’

October 14, 2025
Saints vs. Patriots: Week 6 Open Thread thumbnail

Saints vs. Patriots: Week 6 Open Thread

October 12, 2025
New Orleans Saints vs. New England Patriots Inactives thumbnail

New Orleans Saints vs. New England Patriots Inactives

October 12, 2025
Saints vs. Patriots: Game time, TV, streaming, radio, and odds thumbnail

Saints vs. Patriots: Game time, TV, streaming, radio, and odds

October 12, 2025
  • About
  • Advertise
  • Privacy & Policy
  • Contact
  • Donate
Sunday, October 19, 2025
66 °f
Wellfleet
58 ° Tue
63 ° Wed
68 ° Thu
61 ° Fri
  • Login
  • Register
FREE Cape Cod News
DONATE
  • FREE Cape Cod News
  • Cape Cod News
  • News
    • News
    • Massachusetts
    • Breaking News
    • Cape Cod Weather
    • Storm Watch
    • Environment
  • Politics
    • democrats
    • republicans
  • Business
    • business
    • cryptocurrency
    • economy
    • money
    • Real Estate
    • Tech
  • World
  • Entertainment
  • Lifestyle
  • Photos
    • Orleans
    • Eastham
    • Wellfleet
    • Truro
    • Provincetown
    • Brewster
    • Chatham
  • Videos
No Result
View All Result
Free Cape Cod News
No Result
View All Result
  • FREE Cape Cod News
  • Cape Cod News
  • News
  • Politics
  • Business
  • World
  • Entertainment
  • Lifestyle
  • Photos
  • Videos
Home News Tech

IBM Turns to WalkMe to Boost New Technology Adoption

FREE Cape Cod News by FREE Cape Cod News
September 23, 2020
in Tech
Reading Time: 3 mins read
Donate
0
IBM Turns to WalkMe to Boost New Technology Adoption thumbnail
636
SHARES
1.4k
VIEWS
Share on TwitterShare on Facebook

Helping end users better understand what they can do with a new resource might boost long-term adoption.

Though IBM possesses plenty of resources to deliver technology, Nilanjan Adhya, chief digital officer for IBM Cognitive, says it can still be harder for a large enterprise to drive transformation than what a single-product company might experience. So, the technology giant turned to WalkMe’s digital adoption platform to help ease end users into working with some 25 of its product lines, with more implementations in the works.

In prior years, IBM’s traditional clients were large companies, but Adhya says more individuals such as developers, analysts, and data scientists began to explore its products. “We had to figure out a way for a company of this size to engage with users of our products who were not traditionally the buyers of our products,” he says.

Image: peshkov - stock.Adobe.com

Image: peshkov – stock.Adobe.com

IBM tended to connect directly with CIOs, CFOs, CXOs, and CEOs in the past, Adhya says, to get organizations to license its offerings. Changes in how technology is adopted meant exploring ways to act more like a consumer company to attract users and meet their needs, he says. “We wanted to go big by going small.”

Traditional legacy infrastructure had to evolve, he says, to address engagement with individuals with more microservices-based architecture and to allow for flexibility and faster innovation. “We had to rethink how we build and execute on our products,” Adhya says. He compares this move to “go small” to designing products akin to Lego blocks, with different versions built to meet the size and scale of the companies that would use them. It also meant reaching out to individual users and rethinking business models, moving from one-time licensing to subscriptions.

The changes IBM sought to make are shared by many organizations that go through digital transformation, says Rafael Sweary, president and co-founder of WalkMe. He says there is a tendency to focus on the function of technology first and foremost, which can lead to some friction after deployment. “Most times, in most projects, the user is an afterthought,” Sweary says.

With pace of evolution always accelerating, he says it becomes harder for the user to keep up. “Usually digital transformation fails not because the technology can’t do the job — it fails because the user is not able to adapt to this new way of working.” Sweary says WalkMe’s digital adoption platform simplifies the end user experience by telling the technology what the user wants to do, automating processes to reduce friction with users. This can help with conversion rate and long-term adoption of new technology.

Adhya says IBM wanted to address such metrics, particularly a trend among numerous users to sign up for a product trial yet not engage that much with it. The issue, he says, is that people find business-to-business software to be complex in general, especially in the beginning, with a steep learning curve to understand what the product can do. “When you are able to get users past that hurdle, they become more productive and we retain them at much higher rates,” Adhya says.

IBM put out a request for proposal to address this and looked at a variety of options, he says. WalkMe was chosen for its ability to deliver an onboarding path in a no code-like way without developer assistance needed. “That was a huge aspect for us for a faster return to value,” Adhya says. With about 25 of its products using WalkMe for onboarding, he says the results have been rather evident and clear. “Our trial conversion rates for some early adopters went up about 3X,” he says.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.

Read More

Tags: IBMtechnology

FREE Digital Newspaper Subscription!
Sign up for your free digital subscription. The FREE Cape Cod News

Unsubscribe
FREE Cape Cod News

FREE Cape Cod News

Free Cape Cod News is what's happening in the Cape Cod, U.S and World & what people are talking about right now. Local newspaper. Stay in the know. Subscribe to get notified about our latest news.

Related Posts

Do tech executives in US Army present conflict of interest? thumbnail
News

Do tech executives in US Army present conflict of interest?

by FREE Cape Cod News
July 10, 2025
Trump exempts PCs, smartphones, and components from tariffs thumbnail
News

Trump exempts PCs, smartphones, and components from tariffs

by FREE Cape Cod News
April 14, 2025
Nuclear-powered battery could eliminate need for recharging thumbnail
News

Nuclear-powered battery could eliminate need for recharging

by FREE Cape Cod News
March 31, 2025
How to… delete your 23andMe data thumbnail
News

How to… delete your 23andMe data

by FREE Cape Cod News
March 27, 2025
Load More
Please login to join discussion

Follow Us on Twitter

FREE Cape Cod News - Your source for local Cape Cod news, latest breaking U.S. and World news. Every day, all day. Subscribe for your favorite categories.

  • Trending
  • Comments
  • Latest
New York State Young Republicans put in timeout after racist messages exposed thumbnail

New York State Young Republicans put in timeout after racist messages exposed

October 19, 2025
The Good, the Bad and the Ugly from the Saints loss to the Patriots thumbnail

The Good, the Bad and the Ugly from the Saints loss to the Patriots

October 15, 2025
Saints vs. Patriots: Game time, TV, streaming, radio, and odds thumbnail

Saints vs. Patriots: Game time, TV, streaming, radio, and odds

October 12, 2025
New York State Young Republicans put in timeout after racist messages exposed thumbnail

New York State Young Republicans put in timeout after racist messages exposed

0
Our offense vs. their defense: Chicago Bears thumbnail

Our offense vs. their defense: Chicago Bears

0
It’s the Governor vs. the Oysterman, and Democrats’ Pick Will Tell Us a Lot About the Party’s Future thumbnail

It’s the Governor vs. the Oysterman, and Democrats’ Pick Will Tell Us a Lot About the Party’s Future

0
New York State Young Republicans put in timeout after racist messages exposed thumbnail

New York State Young Republicans put in timeout after racist messages exposed

October 19, 2025
It’s the Governor vs. the Oysterman, and Democrats’ Pick Will Tell Us a Lot About the Party’s Future thumbnail

It’s the Governor vs. the Oysterman, and Democrats’ Pick Will Tell Us a Lot About the Party’s Future

October 17, 2025
Our offense vs. their defense: Chicago Bears thumbnail

Our offense vs. their defense: Chicago Bears

October 16, 2025

FREE Cape Cod News On Twitter

Today’s News

  • New York State Young Republicans put in timeout after racist messages exposed October 19, 2025
  • It’s the Governor vs. the Oysterman, and Democrats’ Pick Will Tell Us a Lot About the Party’s Future October 17, 2025
  • Our offense vs. their defense: Chicago Bears October 16, 2025
  • Healey slams shutdown: ‘Washington needs to get back to work.’ October 16, 2025
  • Ayanna Pressley’s Stolen Land Whining: Gripes on Indigenous Day, Keeps Martha’s Vineyard Mansion October 16, 2025
FREE Cape Cod News

Copyright © 2024 Free Cape Cod News

Navigate Site

  • About
  • Advertise
  • Privacy & Policy
  • Contact
  • Donate

Follow Us

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms below to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

No Result
View All Result
  • FREE Cape Cod News
  • Cape Cod News
  • News
    • News
    • Massachusetts
    • Breaking News
    • Cape Cod Weather
    • Storm Watch
    • Environment
  • Politics
    • democrats
    • republicans
  • Business
    • business
    • cryptocurrency
    • economy
    • money
    • Real Estate
    • Tech
  • World
  • Entertainment
  • Lifestyle
  • Photos
    • Orleans
    • Eastham
    • Wellfleet
    • Truro
    • Provincetown
    • Brewster
    • Chatham
  • Videos
  • Login
  • Sign Up

Copyright © 2024 Free Cape Cod News